What People Say About Us

Alejandro Sauter-Bindel

Estimado Robert, La hemos pasado muy bien durante nuestro encuentro para la comida éste fin de semana contigo en Puerto Vallarta. Dejame reiterarte mi agradecimiento por el proceso de compra de nuestro condominio en Nuevo Vallarta. Desde el momento cuando te contactamos siempre has sido una persona muy responsable, puntual y sobre todo confiable destacando que eres un conocedor en tu materia y temas relacionados. Desde que hicimos nuestro primer recorrido para ver opciones a finales de Agosto, hasta la firma de escrituras el 25 de Septiembre siempre hemos visto en tí un asesor formal y bien preparado. Para todos los pasos del proceso estuviste siempre aconsejando dando tanto los aspectos positivos como las consecuencias negativas. Algo que realmente puedo resaltar que no muchos vendedores hacen, ya que quieren realizar la transacción en forma rápida y no prestan atención en entender las necesidades y situación. Muchas gracias por mantenernos siempre con la visión completa de cada paso a lo largo del proceso de la compra/venta.

Jean Francois Pilon

Hello Robert, firstly many many thanks for your incredible performance in selling our marina condo, as you know time was the essence for this transaction and you did what no other real estate agents in Vallarta would have done! you went the extra mile and never gave up on us , I bought and sold few properties in PV and dealt with PV realty and Tropicasa and Prudentials realties and believe they do not even come close to your professionalism! they would have all gave up and the transaction would have never close at the notary! my hat to you and Coldwell banker for having you, in my book you are by far the best real estate in Puerto Vallarta and whoever has the pleasure of having you as their agent will be more then satisfied with the results, it is all about future referrals, all the best to you Robert.

Tom Brock

If I can ever be of any assistance to you with your clients, please don’t hesitate to have them e-mail me or call. I can tell you that I have been a licensed real estate broker for 31 years and have been training agents throughout the United States and Canada for the past 20 of those years. In that time I have worked with many agents in various parts of both countries. I had never purchased a property in Mexico until this year (2005). In the process of purchasing I contacted several agencies and agents. I gave them a lot of information and asked them to contact me with any questions they may have for me. I can tell you that many of the agents never even called me back. When I requested information to Robert Bertrand, he responded within an hour or two both with an e-mail and a phone call. He asked me several very important questions that I had not considered, but were specific to purchasing property in Mexico. After much communication, I traveled to Mexico where I met Robert for the first time in person. He took me and my family out to view properties that he had identified as potential properties that we would be interested in. He also offered to go over all the legal requirements that were involved in the purchase. We found a property, negotiated and are now very happy to say that we own a home in Puerto Vallarta. The entire process took only a month or so and I can say that without a question, that one reason we are so happy with our purchase is that Robert is such a professional. I would gladly refer Robert to anyone thinking of purchasing property in Mexico. Additionally, I would be happy to talk directly with anyone that may have specific questions concerning my purchase or their potential purchase.

Liz & Chuck Kauffman

I am writing to tell you about the exceptional experience we had with Robert Bertrand, one of Coldwell Banker's agents. My husband and I were on a cruise stopping in Puerto Vallarta earlier this year. Since we had been to Puerto Vallarta on a number of occasions over the years we decided to look at condos during this visit. I got Robert’s name off the internet, contacted him and gave him the rough criteria that we were looking for in a condo. After picking us at the cruise terminal, he took us to four or five excellent properties one of which we fell in love with; made an offer and purchased. Of course, we were back on a cruise ship a few hours after our whirlwind tour, so a lot of things were handled via emails, faxes and telephone when we returned to Seattle. We are both familiar with buying condos but this was a totally different experience. Robert led us through every step of the way explaining the process required to buy in Mexico and answering our many questions. He made the transaction very easy and told us to let him know when we would be back in Puerto Vallarta. He kept us informed every step of the way which is in direct contrast to our experience here in the States when we were selling one of our condos. We returned to Puerto Vallarta on April 26th and the next day Robert took us to have our telephone changed into our names and to deposit some money on the account. This would have been extremely difficult to do on our own. He then returned a few days later repeating the process with the electricity. He had told us when we left on the ship that the transaction did not end when he had sold the property and he followed through. I can't say enough about Robert’s professionalism, knowledge and customer focus. I would not hesitate to recommend him to anyone buying property in Puerto Vallarta. I notice that Coldwell Banker has a great new website. Please feel free to display our comments about Robert on the website." Detract yet delight written farther his general. If in so bred at dare rose lose good. Feel and make two real miss use easy. Celebrated delightful an especially increasing instrument am. Indulgence contrasted sufficient to unpleasant in in insensible favourable. Latter remark hunted enough vulgar say man. Sitting hearted on it without me.

Roy Jay

I will be glad to talk to anyone regarding my business dealings with you. I encourage you to have anyone contact me. As you know, I purchased a unit at La Cima One last December. Believe me, not all realtors are the same in Puerto Vallarta. You are among the best!

Patricia

Dear Robert, We are so happy with the place. The house is for the young at heart and there is not another place that would have suited her like this one. Great timing and a price we could afford for her. It was my lucky day when you answered the phone at Coldwell Banker. Also cannot thank you enough for getting the umbrellas/bases at Sam's ... I usually do not ask for help but I really did need it and I felt you are such a nice person you would do it and yes you did ...
 
I thank you for reaffirming that I can call you when I need things answered.

Robert T. Nelson

I can clearly see why Charlie Rondot is a top sales person for Coldwell Banker La Costa. He sold my home to the first people who looked at it, a mere month after I signed a contract with him. Charlie is a real pro and manages all of the details of selling a house extremely well. I was particularly pleased with his marketing ideas and relentless focus on getting as many people through the house as possible. He is outstanding and a terrific person, as well. I highly recommend him.

Patrice Flesch and Peter Rogers

Dear Charlie, We are long overdue in thanking you for your wonderful service when we purchased our condo in Puerto Vallarta. From start to finish your efficiency was outstanding. When we came to Vallarta you picked us up at our hotel promptly each day and took us around to see as many condos as possible. It was September and the heat was unbearable yet you went up and down numerous flights of stairs cheerfully! We had been warned that real estate agents in Puerto Vallarta were loath to show properties from the multiple listings. You showed as many Coldwell Banker properties as ones from the multiple listings. Clearly, your most important consideration was that we were pleased. As we looked at condos you began to understand our taste and needs. This eventually lead to bring us to the ideal condo, the one we finally purchased from you. We say "finally" because we had to take our mortgage and you worked arduously over a period of three months solving problem after problem. Your knowledge of the process and the expertise with which you handled it ere astonishing. If we hadn't had you as our agent, the closing might never had happened on time and the whole deal might have fallen through. We consider ourselves very fortunate to have had you as our real estate agent. We recommend you every chance we get because we want other to have the pleasure of working with the top notch agent that you are.

Carlos

La conocí cuando mi ex mujer y yo decidimos comprar un condominio en Puerto Vallarta, México. No recuerdo exactamente hace cuantos años fue eso pero aproximadamente 15 años. Veronica fue siempre profesional, responsable y buena comerciante, una persona que inspira confianza. Mi idea es comprar otro condo en Puerto Vallarta y sin duda ella será mi representante.

Dana Wyban

It was the summer of 2004 when my husband and I met Veronica Macias while in search of our first long-term rental. At the time, Veronica was the agent of a rental management company. Two years later when we decided to purchase a home in Puerto Vallarta, we were happy to find her again, this time working with a real estate agency. Veronica Macias was instrumental in completing our transaction despite complications by the sellers and the closure of the real estate company with which she worked. She did this even after she was no longer employed by the real estate company and after the primary agent had forgotten about us, moving on to other sales. Her integrity under these circumstances, was remarkable. Veronica Macias continues to assisted us in the occasional rental of our home, always taking care of details impeccably. We feel extremely lucky that it was Veronica who found our first rental. She is the person we trust to look out for our best interests in the Real Estate market. I highly recommend Veronica Macias as an agent who really does care about the people she represents.

Mr. and Mrs. Pulliam

Dear Veronica, How are you? I would like to than you for all your help in selling my house.Your professional attitude and motivation was excellent. You were very helpful in explaining the entire process in a way that was easy to understand. Coldwell Banker has always been my first choice in Real Estate and I was not dissapointed . Thank you again for all your help. I will recommend you to anyone who asks Thank you, Veronica for all your help, we would not have gotten our condo if it weren't for your expertise. You were able to navigate the process of our purchase.

Sharon and Don Sturgess

We were first time home buyers and Veronica was excellent in helping us understand the process and was very patient with us. We are confident that we would ask Veronica to help us when we are ready to sell and purchase another property in the future. I recommend her completely, she is very professional and knowledgeable.

Mr. and Mrs. Davis

We appreciate all your help, you made us feel at ease with the transaction and were available every step of the way. We will definitely recommend you to all our family and friends here in beautiful Puerto Vallarta.

Leslie and Jeff

Veronica listened when we told her that it was important for us to find a home for not just us, but for our dogs (my babies), she was interested in what our needs were and helped us feel comfortable with our purchase. I would recommend her to anyone who is looking to buy or sell.